Eligible refunds
You are eligible for a refund when an item is damaged, faulty, incorrect, or returned unused within 7 days of delivery.
How you're refunded
- Cash on Delivery orders — by bank transfer or mobile wallet to an account you provide.
- Bank Transfer orders — back to the account you paid from.
Delivery charges
Delivery charges are refunded when the return is due to our mistake (damaged, faulty or wrong item).
Timeline
Refunds are sent within 5 – 7 working days after the returned item passes inspection.